Return policies and guideline 

Return policies and guideline 

Please use the form below to inform us about defective hardware. We will contact you as soon as possible. In urgent cases, please send an e-mail to 

Please note that separate contact terms (AGBs link) apply to the repair of hardware. 

If you need assistance with choosing the right product, please contact our experts directly:


    Meaning of the symbol for the marking of electrical appliances 

    The symbol of the crossed-out wheeled bin on electrical appliances indicates that they must be collected separately and means that they must not be disposed of with household waste.

    WEEE symbol

    Personal responsibility with regard to the deletion of personal data 

    We explicitly point out that according to § 19a ElektroG you are responsible to delete any personal data on the appliances considered for disposal.