RMA Process ( Return Merchandise Authorization) Policies and Guideline
At Technica Engineering, we offer our customers the possibility to have any malfunctioning device thoroughly analyzed and, if necessary, repaired or replaced.
This service is part of our RMA (Return Merchandise Authorization) process — a streamlined procedure designed to ensure your product is back in optimal condition as quickly as possible.
We have recently enhanced our RMA workflow to provide you with even greater support:
- Faster turnaround times
- More transparent communication
- Easier, more efficient tracking system
All RMA cases need to opened from our Customer Portal website, where you will find new features that will help in your process.
Please note that separate contact terms (AGBs link) apply to the repair of hardware.
MORE INFORMATION
Meaning of the symbol for the marking of electrical appliances
The symbol of the crossed-out wheeled bin on electrical appliances indicates that they must be collected separately and means that they must not be disposed of with household waste.
Personal responsibility with regard to the deletion of personal data
We explicitly point out that according to § 19a ElektroG you are responsible to delete any personal data on the appliances considered for disposal.